Guest Service Agent (ibis Saigon South)

MAIN RESPONSIBILITIES
• Maintain a positive selling approach to optimize yield in both occupancy and rates.
• Achieve an accurate and logical work sequence.
• Providing wake up call to guest and ensure these received.
• Ensure reservations have correct tariffs and up- selling techniques.
• Positively respond to all queries (both internal and external), redirect to departments as required.
• Ensure professionalism and accuracy with information and billing during guests’ arrival and departure.
• Follow procedures for cash and security at Front Desk.
• Ensure messages are accurate and passed on promptly.
• Provide business corner services as required, with correct charges posted to guests.
CUSTOMER SERVICE
• Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the hotel/company.
• Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
• Work together with trust so that colleagues and management meet the goals of the department/hotel.
• Provide efficient, friendly and professional service to all guests.
• Understand and strictly follow up Department targets
• Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.

Proficiency in English language.
Diploma in Tourism/ Hospitality Management.
Having 6 months experiences in relevant position
Proficient in MS Excel, Word, & PowerPoint.
Working time: 5 days/week and 9 hours/day

Bonus: Birthday; Holidays; 13++,...
Develop your talents through Academy Accor&039;s learning programs.
Employee welfare card provides discounted rates at Accor Hotels worldwide.
Health Insurance: Bao Viet + PTI
Social insurance: Full basic salary (also in probation time)
Meal Allowance + Uniform + Free parking
Basic salary + Service Charge + Allowance

Cập nhật gần nhất lúc: 2025-12-23 12:30:02