Guest Services Agent/ Nhân viên lễ tân

Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
Cashes hotel guest’s personal and travelers checks and assists with currency exchange
Other tasks assigned by manager
Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist
Maintains cashier float and ensures accurate daily report of all money received
Responsible and attends to guest’s request of using the service of safety box at all times
Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
Maintains intimate knowledge of departmental standards and procedures
Registers and rooms all arrivals according to established procedures
Keeps abreast of all modifications to accounting policies and procedures

Required Skills:

Proficient in the use of Microsoft Office and Front Office System
Must speak fluent English. Other languages preferred.
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

Qualifications:

High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

Experience:

1 year experience in guest / customer service, or an equivalent combination of education and experience.

Other benefits as per Hotel policies
Competitive salary and benefits package
Dynamic and international working environment
International training opportunities and career development

Cập nhật gần nhất lúc: 2024-07-03 09:15:04