Duties and responsibilities
Business management & customer service: 55%
Ensure the procedure of the Placement Test is conducted properly and optimize new class openings to achieve ACS KPI & room utilization.
Attend meetings with superiors to receive business plans, strategies and requirements.
Propose more effective local marketing activities to increase the sales conversion rate & acquire new customers.
Lead, and conduct meetings with all center staff daily/weekly/monthly to promptly update the latest information, listen to and receive employees‘ feedback to take quick actions and achieve business results.
Understand competitors and targeted customers in surrounding areas and propose effective plans/solutions to acquire new customers.
Ensure the re- enrolment rate of each program/product is achieved as the company‘s targets.
Prepare and provide timely and accurate day/week/month/year reports as required.
Respond quickly to the effectiveness of marketing activities supported by the marketing team.
Ensure employees comply with the company‘s sales regulations and customer service procedures.
Understand Parents and ensure the best experience and satisfaction of parents during their time at Yola.
Set sales plan/target and allocate by day/week/month/year based on company target.
Monitor and ensure that customer care procedures are conducted in accordance with the prescribed regulations.
Propose development strategies, plans and solutions to overcome difficulties and lead the center to achieve higher results.
Control the implementation of tutoring, make- up classes, trial classes and waiting list to ensure compliance with academic regulations and within budget allowances.
Coordinate well with the marketing team to organize events for both new and old students to create a fun environment for Yola students.
Lead, monitor and ensure the achievement of new enrollments, re- enrollments, revenue, profitability, and other KPIs set by the company.
Oversee the pass/fail ratio of students and work with Academic Operation to ensure teaching quality if problems arise.
People management: 30%
Conduct performance evaluations for center staff and prepare for a successor.
Participate in direct consultation sessions between employees and customers to identify and address areas of improvement for the employees.
Supervise to ensure that employees comply with the regulations on uniforms and manners, working hours and communication with customers.
Guide, evaluate, train and coach new and existing employees in sales, communication, and customer service skills that support employees in achieving significant results.
Supervise the weekly, and monthly working schedules of center staff.
Build up & create a high motivation & high- performance team.
Other tasks: 15%
Monitor, and review to ensure Yola brand image and customer experience are in good condition in the following areas:
+ Hygiene service: cleaning of classrooms, floors, and other areas.
+ Security service
+ Outside the center: facade, signage, billboards, posters, and surrounding space.
+ Inside the center: consultation area, curriculum display cabinets, POSM, signboards,
Manage and preserve assets: the center‘s tools, equipment, and facilities are always in good working condition.
Cooperate well with other departments to ensure smooth execution & business results.
Properly manage daily cash collection in a safe procedure.
Mail to: tu.huynh@freedomhighschool.ca
Other tasks assigned by the line manager.
