COMPANY INTRODUCTION
Địa điểm
Hồ Chí Minh
Founded in 2012, KYANON DIGITAL has over 10 years of experience in the industry. Our 300+ tech experts and professionals have served over 100+ clients, helping them achieve their digital goals. At Kyanon Digital, we offer end- to- end solutions that encompass every facet of the digital landscape. With the slogan: Digital Impact that Matters, this has guided our team of over 300 employees for over 12 years, creating many positive changes for large clients in various industries such as Starbucks, AEON, C.P Group Thailand, Nutri Asia, Asia Commercial Bank, and many other large companies in the Asia- Pacific region.
We believe in the transformative power of digital. WE ARE KYANON DIGITAL, a one- stop digital services house, marrying business brilliance with technology excellence. We are here to make Digital Impacts in every aspect of your business and your consumers.
CUSTOMER SERVICE EXECUTIVE
Địa điểm
Hồ Chí Minh
JOB DESCRIPTION
We are looking for a proactive Customer Service Executive to provide exceptional technical support. The role involves addressing customer inquiries, troubleshooting technical issues, and ensuring smooth escalation of complex problems. The ideal candidate will have excellent communication skills, a customer- centric approach, and the ability to work in a 24/7 shift environment. Responsibilities also include staying updated on IT trends, contributing to knowledge base development, and maintaining accurate project records.
How You Can Contribute
Technical Support:
Effectively escalate complex issues to the appropriate team members, ensuring smooth handover procedures and keeping customers informed throughout the resolution process.
Providing clear and concise instructions to help customers resolve issues.
Troubleshooting technical problems.
Content Management, Forum Administration
Answering customer inquiries through various channels.
Customer Interaction:
Building rapport and maintaining a positive and professional demeanor with customers.
Actively listening to customer concerns and identifying their needs.
Availability and Shift Work: Specify that the position requires availability to work in shifts, including nights, weekends, and holidays. This is crucial for a 24/7 customer service operation.
Effectively communicating technical information in a clear and understandable way.
Additional Responsibilities:
Identify and report customer feedback to improve the company&039;s products and services.
Address back- up strategies for ensuring continuity of service in the event of technical failures, staffing shortages, or other disruptions.
Maintain accurate project records and ensure they’re up- to- date.
Assign tasks to internal team members and other teams to solve problems and follow the timeline.
Contribute to the development of knowledge base articles and customers&039; FAQs.
Receive and verify transferred documents from other projects.Setup content website.
Stay up- to- date on IT’s trends by proactively staying updated on the latest technologies, products, and industry developments for better assistance.
REQUIREMENTS
What You Need To Maximize Your Contribution
Proficient in using various software applications and communication tools.
Excellent communication and interpersonal skills, both written and verbal.
Customer- centric approach with a focus on problem- solving and conflict resolution.
Basic technical knowledge and understanding of IT concepts and principles.
Ability to work independently and as part of a team.
BENEFITS
13th- month bonus
Gain experience by working with large- scale projects
Become a world- class engineer, able to directly work opportunities with big worldwide retailers
Referral bonus program
No suit, no tie, no “office”. The office is your second home
Competitive remuneration package and salary review twice a year
Latest technologiesFree training courses, webinars, seminars packages
Flexible annual leave schedule
Flexible working time (Monday – Friday)
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 19/8/2024
Submit your application via the APPLY NOW button below.
APPLY NOW
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