[HCM] - IT Engineer

We are seeking a detail- oriented and customer- focused IT Support Analyst to join our team. The ideal candidate will be responsible for providing technical support to end- users, resolving issues related to hardware, software, and network systems, and ensuring the smooth operation of IT services within the organization.

Business Understanding: Develop a deep understanding of the organization&039;s business processes, goals, and strategies. Collaborate with various teams, including sales, to align technical solutions with business needs and provide informed support.
Application Demos and Training: Demonstrate and assist the sales team in using the organization&039;s applications effectively. Conduct training sessions to ensure the sales team has a comprehensive understanding of the applications and can leverage them to drive sales success.
Vendor Management and asset inventory: Liaise with external vendors and service providers for hardware repairs, software support, and infrastructure maintenance.
User Account Management: Ensure proper access controls and permissions are in place based on job roles and responsibilities.
Help Desk Support:Provide technical assistance and troubleshooting for hardware, software, and network- related issues. Respond to support requests promptly and resolve problems efficiently to minimize downtime for team members
Hardware and Software Setup: Procure, configure, and deploy computer hardware, peripherals, and software applications for team members.
System Maintenance and Monitoring: Perform regular maintenance tasks such as system updates, backups, and performance monitoring.

Business driven
Familiarity with Microsoft Windows, macOS, and Linux operating systems.
Bachelor&039;s degree in Information Technology, Computer Science, or related field (or equivalent work experience)
Strong expertise in leveraging cloud services, specifically Azure. Proficiency in configuring and managing virtual machines, storage, networking, and security in a cloud environment
We’d love to have you from 2 years of experience as an IT Support Specialist or in a similar role
Ability to work independently and collaboratively in a team environment, and be a team- player

14 days of annual leave in a calendar year;
Meal allowance
Other benefits as stated in Vietnamese Labor Law;
Great allowances (parking, birthday, happy hours, promotion…);
Monthly Gross Salary will be 100% for insurance and income tax purposes;
Performance Management – Assess based on the Company&039;s Performance Management Plan annually;
Outing/team- building activities (company trip, sports club…);
Training opportunity: both technical and soft skills to develop your career path;
Probation Period: Two (2) Months with 100% monthly gross salary;
Performance review twice a year;
4 days of sick leave without confirmation from the doctor;

Cập nhật gần nhất lúc: 2024-03-09 23:40:36