GIỚI THIỆU CÔNG TY
Địa điểm
Hồ Chí Minh
About Schneider Electric
We drive digital transformation by integrating world- leading process and energy technologies, end- point to cloud connecting products, controls, software and services, across the entire lifecycle, enabling integrated company management, for homes, buildings, data centers, infrastructure and industries.
At Schneider Electric, our technologies ensure that Life Is On for everyone, everywhere, at every moment. We make it possible for IoT- enabled solutions to seamlessly connect, collect, analyze and act on data in real- time delivering enhanced safety, efficiency, reliability, and sustainability.
We are the most local of global companies. We are advocates of open standards and partnership ecosystems that are passionate about our shared Meaningful Purpose, Inclusive and Empowered values.
Customer Care Agent
Địa điểm
Hồ Chí Minh
MÔ TẢ CÔNG VIỆC
A – Order processing – Sales Orders, FOC orders (Warranty/ Sample/ Promotion) and Credit/ Debit Memos
Prepare Sales Contract as customer request align with company policies and monitor contract terms until it closed.
Check clean orders with customers before processing to system, especially adaptation goods (ACB, MVS, etc).
Process the orders to SAP, follow up with Logistics on cancellation/ modification or any special requests. Note down all special requests in Sales orders (SAP/ Excel/ Oracle)
Raise & follow up MM creation requests at order entry to avoid delay.
B – Delivery Arrangement
Request customers to settle the payment against contracts/ schedules
Actively check credit/ payment to ensure correct incentive discounts applied and record it carefully in Orders (SAP/ excel)
Closely cooperate with 3PL to support customers on self- collection in urgent cases
Check the availability of goods and issue invoices as per requested from customers and align with company policies
Coordinate with Finance team to handle customer complaints/ requests relating to invoices such as cancellation, correction reports, rebate, etc
C – Administration Tasks & Team Support
Back up other team members when requested.
Check and reply requests via email and telephone relating assignments and record customer requests in bFO.
Ready for job rotation and other assignments depending on business requirements
File documents according to policies
YÊU CẦU ỨNG VIÊN
Qualifications
Education:
Bachelor Degree in Economics/ Foreign Trade/ Business Administration or relevant majors.
Working Experience:
Experience in Sales Admin or Order processing or relevant positiom in foreign companies
Experience in Customer Service or Market Research
Business Understanding:
Knowledge in Foreign Trade activities (documents) and Schneider Electric products is a plus
SAP/ Oracle knowledge is more favorable
An excellent customer service attitude and the ability to interact with customers in a professional manner are required.
Others
(e.g. language skills, technical skills):
Proficient computer skills in MS Office (Word, Excel)
Having problem- solving skill and customer driven skill.
Ability to work both independently and as a team member under high pressure
Having strong communication (both in writing and speaking Vietnamese and English) interpersonal skills
Enthusiasm, adaptability, team- spirit and detail- oriented are required
CHÍNH SÁCH ĐÃI NGỘ
What’s in it for you?
🌍 Global exposure & career acceleration
📚 Structured learning & development
💰 Attractive benefit package
🏆 A vibrant, empowering culture recognized as one of the Best Places to Work in Vietnam
CÁCH THỨC ỨNG TUYỂN
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Hạn cuối: 23:59 ngày 14/8/2025
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