Head of Debt Collection (Open for Expat)

Position Title: Head of Debt Collection
General Description:The role involves proactively leading debt collection activities for Retail, SME, and Corporate sectors at the largest private bank and financial group in Vietnam. The individual will drive day- to- day operations, optimize processes, and lead the teams to achieve the highest industry standards.
Location: Hà Nội
Salary: $7.000- $10.000 NET
Main Responsibilities:

Content Development: Develop comprehensive collection procedures, policies, and necessary documents.
UX/UI Improvement: Lead initiatives to enhance the customer experience during repayments and ensure ethical communication practices.
Product Optimization: Manage and optimize collection products targeting distressed customers, covering both Retail Banking (RB) and SME segments, including unsecured and secured products such as cards, mortgages, and business loans.
Analytics: Collaborate with collection metrics to continuously assess and improve processes and performance.
Collection Stage Coverage: Manage end- to- end collection processes from early to late stages.
Strategy Development: Design and implement collection strategies based on customer behavior, run champion- challenger initiatives, and provide feedback from the field to refine and improve strategies.
Operations: Oversee and develop day- to- day debt collection operations, including call centers, field visits, skip- tracing, legal recoveries, enforcements, and collateral sales.
Cross- Departmental Partnerships: Serve as a key business partner for Retail/SME/Corporate business lines, Risk Management, Finance, HR, IT, BI, and Operations.
Efficiency Improvement: Drive the cost- of- collection/recovery ratio improvements and create motivation systems tailored to teams across different collection stages.
Innovation Leadership: Lead the adoption and implementation of new technologies, including Robotics, ANI, GenAI, and social network profiling.
Team Building: Recruit, build, and develop high- performing teams, fostering a culture of excellence and adhering to industry best practices.

Must- Have Qualifications:

Minimum of 5 years of management experience in debt collections or recoveries within banks or financial institutions.
Fluent in English; Vietnamese is a plus.
Bachelors degree (Masters preferred) in Business, Statistics, Economics, or related field.
Excellent written, verbal, and presentation skills.
High sense of responsibility and accountability.
Strong people management, leadership, and mentoring skills.
Strong business partnering skills with the ability to collaborate across departments.
Experience with Collection and telecom software, as well as PDS, sim- gateways, robotics, generative AI/ANI.
Proven experience managing teams of 500+ FTEs.

Good to Have:

Professional collection certifications.
International experience is a plus.

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-11-12 09:15:42