As the Bartender, you will be responsible for performing the following tasks to the highest standards:
Display professional behaviour at all times.
Recommend other restaurants and city attractions to hotel guests.
Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
Mix, garnish and present drinks using standard ingredient recipes and practice prudent portion control.
Carry out any other reasonable duties and responsibilities as assigned.
Confidently knowing the beverage menu contents and able to explain them in detail to guests.
Maintain a high customer service focus by approaching your job with the customers always in mind.
Check guests for proper identification, detect and act upon guest inebriation as trained, demonstrating knowledge of liquor laws.
The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices and other perishables daily to ensure product quality.
Serve beverages and/or food to guests in a friendly, courteous and timely manner, resulting in guest satisfaction.
Have knowledge on competitor’s promotions and happenings.
Lock up and store all beverage, food and other equipment, depositing cash drops and secure bank.
Take personal responsibility for the service experience of all guests in your designated area.
Receive cash from guests, return any change needed, verify validity of charges, record charges, and ensure that vouchers are properly executed in order to balance all cash.
Maintain proper and adequate set- up of the bar on a daily basis, including requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projections from the daily functions sheet.
Confidently know opening hours of all restaurants and hotel outlets.
Greet guests in a courteous and friendly manner, promote and document orders for drinks.
Report any accidents/incidents to the Supervisor/Assistant Manager/Manager.
Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
Avoid offensive or impolite language.
Able to use bar equipment at its best level.
Input orders into the register at the point of sale and create a check for each guest, including those served by other beverage servers, to maintain accountability of all beverages served.
Give guest service the highest priority.
Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section.
Make sure that all areas are cleaned and maintained in accordance with operating procedures.
Have knowledge on latest drinks trends.
Contribute ideas and suggestions to enhance operational/environmental procedures in the hotel.
Follow- up on any guest questions or queries immediately and if you don’t know the answer, check with your Manager.
Ensure that all service procedures are carried out to the standards required.
Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
Complete checklists on product knowledge.
Prepare beverages for other servers to serve to guests, and act as the cashier for the lounge.
Know menu items of all other outlets to recommend guests to other outlets.
