Fill productivity forms pertaining to the number of team members’ strength in their respective sections, overtime hours and number of extra labour involved.
Actively promote the service and facilities of Hilton hotels to guests and suppliers.
Maintain high customer service focus with the customers always in mind.
Maintain high team focus by cooperating and supporting colleagues in the pursuit of team goals.
Handle team members’ particulars and enquiries on public holidays, vacation days due to them and recording of their medical records.
Take charge and ensure that the filing system in the F&B office is effective.
Check weekly duty rosters, keeping track of changes in shifts and team members on emergency leave such as medical leave or compassionate leave.
Respond quickly and positively to changing requirements including those on performance.
Type and follow up on six months objectives, arranging team member and manager discussions for the employee’s progress report and assist in translations where necessary for team members.
Arrange team members’ uniform requests and filing of accident reports.
Record these in the attendance report including split shifts and transportation claims.
Prepare the supervisors’ files for briefings, including daily function sheets and documents of other F&B activities held in the hotel.
The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
Check timecards, listing the number of days, lateness, absence without permission, medical leave reports, etc.
Handle requests by other departments concerning the F&B department and process cake orders.
Contribute ideas and suggestions to enhance operational and environmental procedures in the hotel.
Attend F&B and F&B department meetings, keeping attendance, writing minutes and sharing the minutes to all concerned.
Arrange F&B department and F&B office requisitions such as office materials, food and beverage requests, and market lists to ensure sufficient stock.
Carry out any other reasonable duties and responsibilities as assigned.
Motivated and committed, approach all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
Possess a positive attitude, take responsibility and initiative to resolve issues, communicate clearly with customers and colleagues.
Perform all duties and responsibilities safely for yourself and others in the workplace.
Collect mails, write letters, memorandums and follow up on memos.
