COMPANY INTRODUCTION
BSS Group is the trusted partner for full service ecommerce solutions.Since 2012, BSS has provided a wide range of products and services on multiple platforms. Two years later, BSS Commerce was established representing a significant step in the company&039;s efforts to build a reputable brand of products & services.
In 2022, we are thrilled to have Magestore and Simicart join the ecosystem to diversify our offerings for hundred thousands of customers from over 150 countries in the world.
From our humble beginnings with only 3 key members in our first office, BSS Group has now expanded to 300 members- including Ecommerce Solution Specialists, Certified Developers, PMP certified Project Managers, highly qualified Testers, and Marketers.
To become a trusted full- service solution provider for multiple eCommerce platforms on a global scale, we are eager to find out the next talented generation to join us. We pride ourselves on:
- Competitive benefits
- Plentiful career development opportunities
- International project & Innovative technology
- Human- centric working environment
Find out more about BSS:
1. Products & Services: https://bsscommerce.com/ and https://www.magestore.com/
2. People & Culture: https://bssgroup.vn/
Customer Success Executive
Tính chất công việc
Toàn thời gian
JOB DESCRIPTION
Analyze customer issues, troubleshoot problems, and collaborate with the technical team to provide timely and effective solutions.
Guide customers toward achieving their desired setup results, offering advice and recommendations for optimal app usage.
Respond to customer inquiries and concerns through email, chat, or phone, delivering clear and accurate information.
Develop and update knowledge base articles, FAQs, and support guides to empower customers to find solutions independently.
REQUIREMENTS
A major in English Linguistics and Literature (preferred).
Availability to work full- time, on- site, 40 hours per week.
Strong communication, analytical, and critical thinking skills.
A minimum of 6 months of experience in Technology, E- commerce, or Marketing (preferred).
Proficiency in English, with an IELTS score of 6.5- 7.0 or a TOEIC score of 685- 830.
Experience in customer service or teaching (tutor, teaching assistant).
BENEFITS
The State statutory holidays and collective activities organized by the Company (travel
Performance bonus, seniority bonus, birthday gift.
Salary: 8- 15M VND, with reviews every 6 months.
Youth and dynamic working environment with 95% members are 9x, we have many
Working hours are 5 days/week.
clubs: running, football, board games…
Other benefits according to the provisions of the Company and the Labor Code.
Work with 100% foreign. Exposed to the latest technology and eCommerce trends.
Complimentary tea and coffee, and access to a library of interesting books available for free borrowing.
Opportunities to improve English skills and to gain hands- on experience in dealing and negotiating with diverse clients.
team building, health care, volunteer...).
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
Deadline: 23:59 26/8/2024
APPLY NOW
1 applicant
