Job Description
Adhere to School, Region, Group Policies and Procedures
Other- Comply with regional ICT hardware and software procurement process and technology standard. Accountable to support the implementation of a disaster recovery plan compliant with regional standards.
Support – Being the primary contact with iSAMS support; with IT team in maintaining users and user accounts, troubleshooting issues to do with the iSAMS system and the use of it.
Maintains a proficient level of knowledge of the data reporting and collection requirements of School Leadership Team and other requirements including the Schools Code of Conduct
Working with Regional IT team and management heads to identify process improvement opportunities, propose system modifications, and devise data governance strategies.
Data Management – Responsible for data gathering, processing, ensuring data structures are adequate and report design and administration as required.
Core Applications Development – Responsible to work with relevant departments to define requirements for system integration in the schools such as MIS, HRIS, Library system. Working closely with IT team and school leaders in iSAMS Development Plan; liaising with all stakeholders to develop and present the proposed Development Plan to school leaders.
Active participation in new infrastructure initiatives that could help our schools improve efficiencies.
Review – Monitoring the effectiveness of the iSAMS implementation and adoption and providing feedback regularly for informed planning.
Coordinate with IT Team (Collaboration with IT team on daily operation)
Training – Planning, coordinating, and conducting core applications specific training for teaching and non- teaching staff for the school to maximise the user experience of the system, as necessary.
Flexible with regard to working hours and available on occasion to work outside of normal hours in response to support demands of the school and regional office.
Ticket and Escalation Management
Document knowledgebase, Change requests, and Project resource.
Job Requirements
Deep office 365 knowledge.
Ability to work with minimal direct supervision and a team player.
Candidate must possess Degree level within IT/MIS or relevant professional qualifications in field.
Interpersonal skills that ensure productive interaction and effective team building
Advanced MS Excel skill
Excellent verbal and written communication skills, including the ability to present accurate and concise reports of conclusions and recommendations.
Good understanding and basic background in IT infrastructure is prefer.
Ability to communicate clearly and effectively.
Experience with IT Technical Support such as end user device management, network and system, Microsoft 365, classroom technology devices will be added advantage.
Ability to decipher and organize large amounts of data.
An analytical mindset with super communication and problem- solving skills.
Competent team trainer.
High level of computing skills.
Experience in support in the K12 education sector is advantage.
Proficient in English and Vietnamese, both written and oral.
Knowledge in SQL will be an added advantage.
In helping you with your own learning journey, we will provide you with:
Continuous professional development
You will be surrounded by highly dedicated and helpful colleagues.
Guidance and mentoring (to help you reach your fullest potential and further develop your expertise and soft skills)
How will this career benefit you?
Make a significant difference in the world by touching the lives of students.
Be part of a school that is focused on becoming the school of choice in Vietnam.
Opportunity to work in a dynamic school setting where the wellbeing of students is our highest priority.
You will have the exposure and opportunity to build your portfolio as a Data Analyst.
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