[Hn] Khách Sạn Sheraton Tuyển Dụng Nhân Viên Lễ Tân 2024

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.
Perform other reasonable job duties as requested by Supervisors.
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake- up calls, and connecting and directing calls to the appropriate extension.
Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others, and support team to reach common goals.
May process room service orders, answer questions on menu selection and record transactions in point- of- sale system. Assist guests with accessing internet and guestroom entertainment.
Welcome and acknowledge all guests according to company standards, anticipate and address guests&039; service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest.
Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift.

Integrity
Stress Tolerance
Interpersonal Skills
English Language Proficiency
Team Work
Listening
Experience of a similar position in 4 or 5- star hotels is preferred
Personal Attributes
Ability to multi- task
Adaptability/Flexibility
Able to work shifts
Customer Service Orientation
Degree of English/Hospitality/Tourism other relevant major
Communications
Education and Experience
Dependability
Safety Orientation
Good communication both in English and Vietnamese
Diversity Relations
Presentation
Excellent interpersonal skills with demonstrated customer service focus
Interpersonal Skills
Positive Demeanor
Telephone Etiquette Skills
Decision- Making
Computer Skills
Organization
Writing
Learning
Problem Solving
Applied Reading
Multi- Tasking
Analytical Skills

Service charge every month after probation
Duty meal & Uniform provided
Participate in team building and TakeCare activities of the team and hotel
Attractive remuneration package
Satisfy your love of travel with distinctive Associate discounts for hotel rooms and F&B services at Marriott International hotels & resorts all over the world (11 properties in Vietnam)
30 days probation with Full salary & Social Insurance
Health check every year
Start your career path in the biggest and one of the most prestigious hotel companies worldwide
Professional training courses
05 working days/week.
Professional workplace with young, dynamic, and excellent team members

Cập nhật gần nhất lúc: 2024-07-03 09:15:03