Hỗ Trợ Kỹ Thuật Tiếng Nhật (Japanese Technical Support, Up To 27M Gross, Negotiable)

We are looking for fluent
Japanese- speaking Technical Support Engineers
to join our team supporting
Microsoft Windows Commercial
customers. This role is ideal for individuals passionate about technology, problem- solving, and providing excellent customer service.

Collaborates on cross- team and cross- product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Resolve or escalate multiple and varied customer issues. Document technical work and research.
Ensure customers stay informed as to the status/solution of their issue.
Communicate with customers to understand technical issues.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems
Provides feedback to improve products to more senior engineers or technical advisors.
Utilize troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Attends readiness training and non- technical training to ensure that they become proficient in support topics.

• Proficient in Japanese (4 skills) (Advanced level) (
N1, N2 cert is preferred, N3 acceptable with strong speaking skills
)
• Customer service mindset
• Interested in the IT field
• Can understand English technical document, and have basic English conversation skills

Salary Range: 19,000,000 – 27,000,000 VND gross (open to negotiate)
Activities: Birthday party, Employee engagement activities.
Full working equipment will be provided Annual Health Checkup
Salary at 100% during the probationary period
Training will be offered
20 days leave (12 days of annual leave and 8 days of sick leave)
90% contribution of the gross salary to social insurance

Cập nhật gần nhất lúc: 2025-09-13 22:40:02