Hong Kong Air Cargo Carrier - Cargo Sales executive

Hong Kong Air Cargo Carrier
(which uses the code RH/HX) has appointed ITL Aviation as its General Sales and Service Agent (GSSA).
Hong Kong Air Cargo Carrier
(HX) has a presence in the Vietnamese market, operating flights to at least two major cities: Hanoi (HAN- Noi Bai International Airport) and Da Nang (DAD- Da Nang International Airport).
(This position will work for Air Cargo sector- GSA/GSSA Service)
JOB DESCRIPTION

Utilize fully all chances about the space as well as the rates to increase the volume/selling rate to make the highest revenue and profit.
Support Cargo Manager in market rate update/competition trend/feedback by customer in terms of pricing.
Monitor space availability ex hub for sales orientation.
Take care of services to limit missing/damaged/delayed so that the freight arrives destination as scheduled
Working in close contact with the Customer Service team provides the first point of contact for clients.
Ensures customers are: providing information on the status of a shipment, proactively advising customers in case of irregularities, and starting the tracing process;
Coordinate with Cargo Manager for overall managing on allocation, space allocated to agents (GCAs & Local), guidance on space utilization & flight load planning
Working location: Room 343, ALS Cargo Terminal, Noi Bai Airport– Soc Son, Hanoi, Vietnam.
Making the weekly/monthly report as required.
Support Manager to develop other products of team.
Take care the key and new customer accounts and Often proactively interact with the customers
Work with team and airlines principal for space from hub.
Advise and Instruct the customers all regulations and requirements from Head Office to avoid the problems
Sales activities (both outdoor & indoor) to agents for cargo to fill up flights. Close working with Cargo Manager for proper Pricing scheme to ensure Revenue & Profit are achieved.
The purpose of the department is to provide an excellent customer experience throughout all steps of a shipment, from pre- sale to after- sale.
Respond all involved requirements to the customers in case of delay/missing/damaged/ no information …
Responsible for accurate invoicing by matching the bookings to the correct rates and conditions, and deal with customer rate disputes.

Ability to work independently and as part of a team.
Positive attitude and a willingness to learn.
Strong communication and customer focus.
Having knowledge of Cargo Industry, customer service processes, procedures & products, and booking tools;
Having knowledge about Aircraft type/ULD, Air Cargo is a plus point.
Fluent in English (4 skills) and Vietnamese
Good in Microsoft Office Suite (Word, Excel, Outlook) and data analysis.
Having 2- 3 years of Air Cargo Sales experience at co- loader or forwarder companies (accepting Sales in the field of logistics, air freight sales of forwarders or sales for airlines).
Bachelor’s degree in Aviation/Business Administration/Foreign Trade Economic, Logistics, Supply Chain.
Be willing to work overtime and follow the airline&039;s work schedule.

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Cập nhật gần nhất lúc: 2025-07-02 02:05:03