- Provide direction, leadership and support for the subordinate management team in carrying out their responsibilities and in meeting performance targets. Ensure that the overall style of bosses and departmental heads is one of constant supervision, assessment and training of subordinates, granting them the authority and decision- making power necessary to extend the scope of their responsibility, with the result that they feel motivated and help to increase productivity.
- Analyse, investigate and handle complaints made by guests in questionnaires and correspondence as well as in person, bringing together all the necessary information to make the right decision, contacting the guest in a timely manner.
- Ensure that the decisions and actions that are taken in the departments which this role supervises are in line with established budgets and objectives, gearing efforts toward maximising revenue and controlling costs, verifying to what degree targets have been met in comparison with the budget to help identify areas that do not tally with the business plan. Determine the reason for the variations and take corrective action to remedy the situation.
- Act as support for the General Manager in a direct and decisive way when producing projects, programmes, strategies, budgets and action plans, being jointly responsible for their implementation and monitoring until the established goals and aims are met.
- Encourage teamwork and constant communication between departments to ensure that all employees are aware of the hotel&039;s objectives, trends and needs.
- Promote training for all hotel staff, with particular emphasis on professional development within the hotel&039;s structure.
- Continually supervise and assess the standards of quality of services in general, the suitable maintenance and working order of facilities, furnishings and equipment, and the cleanliness, hygiene and safety conditions of areas, taking the necessary action to guarantee the complete satisfaction of the hotel&039;s guests.
- Analyse on a daily basis the personnel control report, taking into account operational needs based on the number of employees authorised for each department according to the established levels of occupation.
* ADDITIONAL RESPONSIBILITIES: (These responsibilities are mandatory to all positions)
- To carry out any reasonable & lawful direct instruction given by direct supervisor during working hours.
- To act wholeheartedly in the interests of the Company at all times & not to perform, arrange or carry out any work or activity which could be considered to be in competition with or affect in any way the company interests or be detrimental or damaging to its public image.
- To ensure maximum efficiency, employees are engaged on the basis that they must be prepared to undertake reasonable duties other than those for which they have been specifically engaged.
- All employees are expected to co- operate with the management, to ensure the successful application of the Company’s Equal Opportunities & Harassment policies.
- To attend all meetings, briefings & internal or external training sessions as required by the direct supervisor.
* Work Location : 52 Bát Sứ, Hoàn Kiếm, Hà Nội
