Hưng Thái Tech - Customer Service Specialist

Customer Support (30%)
· Prepare, improve guideline for users
· Collect feedback from customers via multiple channel, transfer and follow up request with the relevant teams for continuous improvement.
· Troubleshoot and resolve issues include but not limited on customer experience, billing inquiries, system operation, business corporate inquiries…
Operation (60%)
· Paperwork: Prepare payment documents, Minutes of Controls, proposals, ...
· Reconciliation data and provide insight, manage the number related with business perspective.
· Identify, follow and report issues to proactively fix problems.
· Manage product delivery activity from IT team to customer, includes testing, training, feedback analysis and timeline.
· Other project assignments
Process Improvement (10%)
· Maintain workflows to improve efficiency and proficiency.
· Create and maintain documentation for internal processes and tools.

- Logical thinking ability, business abstraction, technical understanding and the ability to establish effective communication with other departments on technical issues for implementation
- Excellent communication and interpersonal skills.
- Excellent attention to detail and commitment to quality.
- Able to support Hotline on public holidays and weekends.
- More than 5 years experience in operations or business departments
- Ability to work independently and as part of a team.
- Proficiency in defining and troubleshooting common technical issues related to application platforms.
- Good command of spoken and written English.
- Strong analytical thinking and problem- solving skills.
- Ability to build strong relationships with clients and internal teams.
- Proficient in understanding systems, and business context, with the ability to quickly grasp procedures, workflows, and system logic.
- Preferably in software product or related customer support and tech major.
- Customer service skills: attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
- Proactive and resourceful with a "get things done" attitude.

Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-01-13 21:05:03