Ict Support Technician

Operations and Support
- Handle incoming support requests from end users using the Service Desk System and ensure that users receive appropriate help in a timely manner
- Produce support documentation, user guides, and maintain an ICT support knowledge base
- Support and coach end users in the correct and effective use of the school’s ICT resources (hardware and software)
- Log support calls and take appropriate action to ensure a satisfactory response with acceptable time frames in line with the department’s service level agreement
- With Helpdesk Supervisor to manage IT Assets/Technology equipment, dispose of expired equipment and recommend IT Network Manager to buy new equipment needed for the school
Engineering and Provisioning
- Perform diagnostic tests, modify or repair desktop hardware, including PC, printer, data projector and peripherals
- Install, test and maintain a variety of personal computing and network hardware and software systems, with local area network and wide area network connections
- Configure, deploy and maintain classroom and office ICT hardware and software applications
Maintenance
- Undertake and record periodic preventative maintenance checks / cleaning of ICT resources and follow up issues as required
Physical
- To carry and move ICT equipment around the school campus. Involving some heavy lifting.
- Must be willing to travel to other campuses or office which belong to BIS as required (distance between campuses within 200 metres)

- At least 1 years’ experience with desktop and end user helpdesk support
- Bachelor’s degree in Computer Science, Information Technology or equivalent
- The post holder will work at one or more school campuses in BIS Ho Chi Minh City and report to the campus Helpdesk Supervisor

Benefit schedule for the role as below:
- Working hour: from Monday to Friday, from 7:30 am to 4:30 PM
- Club for sports, English and extra activities after working hour for Union Members
- Lunch Allowance 48,000đ/day; teambuilding, year end party, annual salary review and 13th- month bonus
- Venue: 246 Nguyen Van Huong, Thao Dien Ward, Thu Duc City
- Salary: negotiation, 2 months of probation will be fully paid
- SI, HI, UI as regulation (10,5% on gross salary); medical insurance from Generali
- At least 20 days of annual leave during school holidays (in general 2 days in October, 5 days in December, 2 days in April, 12- 15 days in July) + 3 personal leave

Cập nhật gần nhất lúc: 2024-12-11 04:00:03