Responsible for ensuring that the hotel computer systems are installed and operating properly and system security measures are in place. All computer hardware is well maintained. All operations adhere to hotel and WYNDHAM standards and guidelines.
- Completes and distributes activity reports, program trouble reports, and enhancement list.
- Ensures that all systems are covered by the proper maintenance contracts and that preventive maintenance is performed as required.
- Conduct “Self- Audit” of systems, security and emergency procedures according to the Hotel and Financial System Security Manuals. Follows- up on all outstanding points from the latest EDP audit of the hotel.
- Continually keeps informed of approved systems and technology that may contribute to improve hotel efficiency.
- Investigates and reports software problems to the vendor and Corporate Office.
- Keeps informed of the latest, updated, changes, enhancement, and development in the hotel computer field by subscribing to periodicals and attending seminars, workshops or conferences held by corporate office, computer companies or vendors.
- Ensures that all computer media saves and back- ups are completed, documented and stored.
- Coordinates purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards.
- Informs department heads when new features or changes to the system affect their department.
- Serves as the primary associate with all computer- related outside vendors.
- Monitors the performance of the software and maintains a log book of performance report e.g. through systems measurement facility/utility, error and integrity check reports, system malfunction and solutions.
- Understand all standard and WYNDHAM customized features and functions of the Hotel Front Office System, Sale System, and Accounting System, including, but not limited to system security, system reports, manager functions, system utilities and user functions.
- Establishes documents, test and implement appropriate disaster recovery emergency procedures to follow when the hotel computer systems are inoperable.
- Manages and monitors the operation of all computer hardware, ensures all systems are working and installed properly.
- Maintain an up- to- date list of all computer hardware.
- Installs and tests corporate approved program changes to the hotel computer systems.
- Notifies department heads on current computer related issues, new releases, MIS trends, viruses etc.
- Performs special project/other duties as assigned by the Management.
