IT Application Support Specialist (Citrix, virtualization, ITSM)

• Provide advanced technical support for enterprise applications, including troubleshooting and resolving application issues.


• Monitor application performance and address any issues to minimize disruptions to users.


• Perform software installations, updates, and maintenance to ensure applications are up-to-date and functioning properly.


• Manage the delivery and packaging of applications using Citrix or other deployment tools.


• Optimize application delivery processes to enhance efficiency and user experience.


• Collaborate with various departments to address application-related issues and improve user experience.


• Document and implement application processes, development, and testing.


• Provide training to end users on application usage and best practices.


• Monitor application performance and ensure key performance alerts and monitoring metrics are captured.


• Assist with the development and implementation of new application solutions as required.


• Inform Leadership of recurring Incidents.


• Performs other duties as assigned.


• Complies with all policies and standards.

• Experience in application support, installation, and troubleshooting.


• Experience with specific tools and technologies, such as Citrix, virtualization, and ITSM tools.


• Experience with software updates, application packaging, and managing deployments.


• Experience with virtualization technologies (such as VMWare) is an advantage


• Intune and Azure (EntraID) experience


• Familiarity with operating systems (Windows and/or Linux), MS Active Directory, and basic networking fundamentals.


• Able to use Microsoft Office Applications at a high level.


• Exceptional organisational skills and time management skills.


• Good at writing and speaking in English to work with other team members in global

• 
  
  • From Monday to Friday
  
  
  • International Travel opportunities
  
  
  • 13th month and productivity bonus
  
  
  • Free lunch, parking, uniforms
  
  
  • Yearly company trip
  
  
  • Healthcare insurance package
  
  
  • 24/24 Personal Accident insurance
  
  
  • Free English training programs (Cambridge English Scale) at office
  
  
  • Continuing development of technical and soft skills through working and formal training
  
  
  • Trade Union & Staff Social Club - Sport clubs (Yoga, Swimming, Badminton, Football, Gym,...)
  
  
  • Good working conditions and environment
  
  

Cập nhật gần nhất lúc: 2024-12-20 16:05:04