IT Helpdesk

We are seeking a motivated and detail- oriented individual to join the Fundiin team as an IT Helpdesk. This position provides an excellent opportunity to gain valuable IT support experience.
The ideal candidate will have strong problem- solving skills, a passion for helping others and ensuring optimal performance of Google Workspace applications.
Please note that this is an entry- level position so on- the- job training will be provided.
What you will do:
Network Diagnostics

Utilize network tools for analysis and problem- solving
Identify and troubleshoot network connectivity issues

Remote Access Support

Resolve connection and performance issues
Assist users with VPN, remote desktop, and other remote access solutions

Wireless Network Support

Optimize wireless network performance
Troubleshoot Wi- Fi connectivity problems

Google Workspace Support

Escalate complex issues to higher- level support
Troubleshoot common user issues and provide solutions
Provide first- line support for Google Workspace applications (Gmail, Drive, Calendar, Docs, Sheets, Slides)

Google Workspace Administration:

Reset passwords and provide password recovery assistance
Manage user accounts (creation, modification, deletion)
Configure Google Workspace settings and preferences
Ensure data privacy and compliance
Implement and enforce security measures

End- user Support:

Document user inquiries and resolutions
Maintain a knowledge base of common issues and solutions
Provide support to users via phone, email, or in- person

Why you love working with us:
Join Fundiin, where you can thrive in a dynamic fintech career, drive industry innovation, and make a meaningful impact on people&039;s financial lives.

Biannual Team Building Trips
Spacious and collaborative office, free daily drinks and weekly TGIF snacks
15 days off per year
We offer great autonomy, freedom to make decisions, and room to take risks and learn from mistakes
Premium healthcare plan and annual health check
Opportunity to be involved from the ground up in creating and developing new products, leading teams, working on innovative projects, and gaining visibility within the industry
Competitive benefits package (including 13th- month salary) and meaningful ESOP
Learning support budget

What you need to succeed in this role:

Proficiency with Google Workspace applications and administration.
Proven experience in an IT helpdesk or similar role.
Strong troubleshooting and problem- solving skills.
Ability to work independently and as part of a team.
Attention to detail and a commitment to maintaining high- security standards.

Preferred qualifications:

Knowledge of IT supports best practices.
Experience with Google Workspace Administration Console.

Cập nhật gần nhất lúc: 2024-12-06 23:10:02