* PURPOSE OF THE POSITION
We are looking for an experienced IT Manager to oversee the company’s IT infrastructure, information security, outsourced software projects, and digital platform operations. This role plays a key part in ensuring smooth system performance, driving digital transformation, and delivering an excellent user experience for both internal staff and external clients.
* KEY RESPONSIBILITIES
- Internal IT Support: Ensure IT team members can provide timely support for staff, classrooms, and digital tools (email, office apps, Zoom/Teams, etc.).
- IT Systems & Server Management: Operate and monitor servers, databases, networks, and backups to ensure stability and availability.
- Information Security: Implement and oversee data security policies, monitor threats, and ensure compliance with data protection regulations.
- Software Project Management: Manage outsourced software projects (LMS, CRM, HRM, etc.), from requirement gathering to UAT, deployment, and vendor management.
- Digital Platform Management:
+ Support Business Development in setting up test/production environments and advising on platform features.
+ Collect and analyze user feedback to improve platform functionality and user experience.
+ Ensure smooth operation, performance, and security of the platform.
+ Act as the first point of contact for user/client queries, provide support, and escalate technical issues when needed.
+ Monitor platform uptime and resolve bugs promptly.
- Budget & Team Management: Plan IT budgets, manage vendors, and lead the IT team
- Working time: Mondays- Fridays, work on weekend upon request
- Working location: Hoàng Đạo Thúy, Hà Nội
*JOB BENEFITS
- Opportunity to lead impactful IT and digital transformation projects in the education sector.
- Social, Health and Unemployment Insurances.
- Free English courses for employee’s children based on availability of seats.
- Competitive salary package negotiable based on experience.
- Premium Health Care by LLV.
- 16 Annual Leave and 3 Sick Leave per year.
- Supportive, international, and professional working environment.
