IT Network Engineer

Troubleshooting network and software issues.
Resolve technical problems with Local Area Networks and Wide Area networks.
Log all help desk interactions.
Redirect problems to correct resource.
Research questions using available information resources.
Advise user on appropriate action.
Identify and escalate situations requiring urgent attention.
Training staff on newly installed hardware and software systems.
Track and route problems and requests and document resolutions.
Installing software and networking systems.
Diagnose and resolve technical hardware and software issues.
Fixing hardware, software, and networking issues.
Ensuring security software is kept up to date.
Inform management of recurring problems.
Train computer users as necessary.
Stay current with system information, changes and updates.
Responding to general IT requests.
Help update training manuals for new and revised software and hardware.
Designing and installing computer hardware configurations.
Installing high- level software security systems.
Follow standard help desk procedures.
Follow up with customers and users to ensure complete resolution of issues.

Bachelor’s degree in IT is preferred.
Ability to manage 2- 3employees.
Ability to troubleshoot complex software and hardware issues.
Knowledge of database and networking security systems.
Extensive knowledge of computer hardware system.
Good English skills (written and spoken) to communicate with native English- speaking teams.

14 days of annual leave.
Full social insurance and health insurance benefits as per legal regulations.
7 accident insurance and health insurance for employees working over 6 months.
Various salary, bonus, and other benefits.
Provided PC or laptop.
Internal and external training programs.

Cập nhật gần nhất lúc: 2024-12-18 14:05:03