IT Service Deputy Manager

Provide regular and accurate management reports to an agreed schedule (or on request), on IT Service performance, including capacity management
Manage major incidents- ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
Ensure all team members have a gold standard PERFORM and GROW plan in success factors
Work with internal IT teams and third party service providers to ensure actions are taken and completed to protect and improve services
Define operational level agreements (OLAs) in relation to IT services, ensuring the agreed levels are achieved; service quality and customer expectations are met or exceeded

Yêu cầu công việc

University Degree majored in Information Technology or related
At least 2- 3 years experience working as IT Service Senior Specialist/Deputy Manager

Service Management:
- Participate in defining operational level agreements (OLAs) in relation to IT services, ensuring the agreed levels are achieved; service quality and customer expectations are met or exceeded
- Lead internal and third party service review meetings covering performance, service improvements, quality and processes
- Manage IT service delivery, major incidents- ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
Performance & Quality:
- Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner
- Meet or exceed all defined IT Service KPIs
- Manage the quality of deliverables for service to ensure IT standards are applied
- Ensure end user customers are profiled in order that IT deliver the best service possible in context of their activities
- Provide regular and accurate management reports to an agreed schedule (or on request), on IT Service performance, including capacity management
- Build and maintain relationships with internal customers and key stakeholders
- ITIL v3 Expert Level Certified Professional
- IT System Operation and Maintenance

Other benefits:

After Probation

1- Company Product:

A multi- brand product hamper for monthly family usage (subject to change depending on the availability of our products)
- Rice (Meizan/Neptune)
- Sauces (Nam Duong soya sauces, chili sauces, mayonnaise.. )

- Grain value added (Meizan macaroni/egg noodles…)

2- Annual Leave: 12 days per year

3- Private Healthcare Insurance:

4- Annual Health Check- up:Provided once per year (in your 1st year we have covered with Onboarding process)

PVI Insurance: After a working year since your first working day (around 2,000 USD/year).

5- Other HR- related activities:

Will be informed to all employees every year:

- Sport Day/ Tournament (every 2 years)

- Family Day (every 2 years)

- Tet Dinner (right after Lunar New Year Festival)

- Core/Functional/Leadership Competency training plan for the whole company and team request according to annual training budget.

Cập nhật gần nhất lúc: 2024-03-26 15:20:38