IT Service Management Consultant

Job Overview:
The candidate must possess excellent communication skills in English and be adept at effectively presenting slides and solutions to customers.
We are seeking a dynamic and highly motivated ITSM Consultant to join our team. The ideal candidate will have a strong background in IT Service Management (ITSM) and will be responsible for providing technical expertise throughout the ITSM consulting process.
This includes engaging with potential customers, understanding their needs, presenting tailored solutions, and supporting the sales team in closing deals.
Key Responsibilities:
Technical ITSM Consultant Support:

Lead the implementation of ITSM solutions for clients, ensuring successful deployment and seamless integration.
Prepare and deliver high- quality presentations and product demonstrations to potential customers.
Work closely with the sales team to understand customer requirements and provide tailored ITSM solutions.
Develop and present proof- of- concept (PoC) and pilot projects to demonstrate the value of ITSM solutions.

Customer Engagement:

Engage with customers to gather technical requirements and understand their business processes.
Act as a technical advisor and provide guidance on ITSM best practices and solutions.
Build and maintain strong relationships with customers, addressing any concerns, and providing ongoing technical support throughout the sales process.

Solution Design:

Collaborate with the product and engineering teams to create customized ITSM solutions that meet customer needs.
Design and document solution architectures, workflows, and integration strategies for ITSM implementations.

Communication and Presentation:

Prepare and present technical documentation, proposals, and slide decks in English.
Conduct workshops, webinars, and training sessions for customers, showcasing ITSM solutions and capabilities.

Sales Support:

Support the creation of sales materials, including case studies, whitepapers, and solution briefs.
Assist the sales team in responding to RFPs and RFIs, providing detailed technical input and solutions.

Yêu cầu công việc

Proven experience in designing and delivering impactful presentations and demonstrations to customers in English.
Strong problem- solving skills and ability to think critically.
Ability to work independently and as part of a team.
Strong understanding of ITIL processes and ITSM tools (e.g., Freshdesk, ManageEngine, GLPI, CMDBuild Ready2Use, etc.).
Willingness to travel as required.
A minimum of 3- 5 years of direct experience in ITSM consulting, pre- sales, ITSM implementation.
Bachelor’s degree in computer science, Information Technology, or a related field.
Excellent communication and presentation skills in English.

Collaborative and dynamic work environment.
Opportunities for continuous professional growth and career development.
Health and wellness benefits.
Competitive salary and bonus structure.

If you&039;re ready to take your ITSM Consultant career to the next level, apply now and join our dynamic team. Don&039;t miss this opportunity to work with a leading ITSM provider in a hybrid working environment!

Cập nhật gần nhất lúc: 2024-09-05 14:15:03