IT Service Management Specialist (Senior)

ABOUT THE JOB

Manage the ITSM operations and automation team, including hiring, training, coaching, performance management, and career development
Manage the day- to- day operations of ITSM processes and tools, including incident management, problem management, change management, configuration management, service level management, and service catalog management
Ensure that ITSM processes and tools are aligned with ITIL standards, IT governance frameworks, and business requirements
Identify and implement opportunities for continuous improvement and automation of ITSM processes and tools, using agile and lean methodologies.
Manage the ITSM operations and automation budget, ensuring cost- effectiveness and alignment with IT and business objectives.
Lead the design, development, testing, and deployment of ITSM automation solutions, using various technologies and platforms, such as scripting, orchestration, chatbots, RPA, AI, and cloud
Oversee the delivery and improvement of IT service management processes and tools, ensuring alignment with best practices and customer expectations
Lead the automation of ITSM workflows and tasks, leveraging emerging technologies and platforms to enhance efficiency and effectiveness
Collaborate with IT and business stakeholders to understand their needs and expectations and provide guidance and support on ITSM best practices and automation solutions
Report to the manager of ITSM operations and automation and supervise a team of ITSM analysts and specialists
Monitor and report on the performance and availability of ITSM processes and tools, using key performance indicators (KPIs) and metrics

ABOUT YOU

Certified as ServiceNow – System Administrator (CSA)
Ability to analyze, troubleshoot, and resolve complex software applications or integration- related problems
Experience working in cloud environments like Azure and AWS and the integration with ServiceNow platform
Up- to- date knowledge of the marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes.
Automation tools certification (e.g., Ansible, Terraform, UiPath, etc.)
5+ years of experience in IT Service Management, preferably in a leadership role
ITIL V3/V4 Certification
Demonstrated experience working with ServiceNow platform
Demonstrated experience working with automation tools
Strong communication, collaboration, and customer service skills
Bachelor&039;s degree in computer science, information systems, engineering, or related field

Benefits

13th- month salary
Technical workshops and training courses
Premium healthcare insurance, starting from your probation period
International team with flexible working time + hybrid working
Project reviews and yearly performance appraisals
14+ annual leaves per year
Annual company trips
Mobility: Opportunities to be on- site abroad in our offices in over 60+ countries
Teambuilding activities: Team lunch/dinner, events, celebrations, sports clubs (football, yoga, badminton, etc.)
Tailor- made career path

Equal Opportunity
Amaris Consulting is proud to be an equal- opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates, regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.

Cập nhật gần nhất lúc: 2024-07-07 22:25:03