IT Support Engineer

Use ServiceNow for incident tracking, resolution documentation, and SLA compliance.
Perform setup, configuration, diagnostics, and troubleshooting of desktops, laptops, mobile devices, and RF equipment.
Execute depot services including device imaging, configuration, inventory tagging, shipment coordination, and asset lifecycle tracking.
Participate in monthly patch cycles, software deployment, and ensure endpoint compliance with security and update standards.
Maintain and support AV/conference room technologies, addressing urgent walkup issues with responsiveness and discretion.
Manage onboarding and offboarding IT tasks, including user provisioning and deprovisioning across Active Directory, Microsoft Entra, and enterprise HRMS platforms.
Deliver white- glove VIP support for executive users and manage real- time escalations.
Provide full- scope IMAC (Installs, Moves, Adds, Changes) support across onsite endpoints and peripherals.

Expertise in support platforms and tools including ServiceNow, ProxyPro, Microsoft Entra (Azure AD), and MDM solutions like Ivanti.
Familiarity with IT asset management practices and frameworks such as ITIL.
Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent preferred.
ITIL Foundation certification and prior exposure to VIP user support highly desirable.
Experience: 3+ years of hands- on experience in onsite IT support or end- user computing environments.
Advanced proficiency in Windows, macOS, and mobile OS platforms (iOS/Android).
Solid knowledge of networking fundamentals (Cisco/Meraki), AV systems, and VoIP technologies.
Strong interpersonal, communication, and documentation skills, with cultural sensitivity for regional users.

Salary review twice a year based on performance and capability.
Full participation in Social Insurance, Health Insurance, and Unemployment Insurance as regulated.
Working hours: Monday – Friday (8:30 AM – 5:30 PM).
Attractive and competitive salary package, commensurate with skills and experience.
Overtime pay in compliance with labor law + meal support for OT.
Total income includes: 13- month salary/year + business bonus + project bonus + holiday & Tet bonus.
7 comprehensive health care insurance.
Free beverages at the company pantry.
Annual health check- up at Hanoi Medical University Hospital.
Company activities: annual trip, quarterly teambuilding, Year- end Gala.
Paid sick leave up to 30 days/year.
Special leave policy for female employees after childbirth & menstrual leave in accordance with the law.
Internal clubs: Football, Gaming, Beauty, Dance...
Japanese language allowance, IT certification allowance, seniority allowance & position allowance.

Cập nhật gần nhất lúc: 2025-10-06 20:30:03