IT Support Engineer (Thanh Hóa province)

As local IT support engineer, you will work closely with the Service Desk and other actors of the IT department.
You will be in charge of all the incidents / requests transferred to the Level 2, which includes :

CMDB management
Continuous quality improvement : report to your manager the difficulties encountered, be proactive and raised ideas of improvement, keep the documentation up to date
Proximity support delivered on- site to the end users
Communication (email, phone, chat)
Troubleshooting and resolving of complex issues that could not be resolved by the support Level 1
Preparation, configuration and delivery of devices

There are several vacant positions.

· Fluent in English (B1 level or higher) and Vietnamese speaking is also required.
· Experience working with ITSM tools, monitoring tools
· Nice to have but optional : having the possibility to intervene in Hanoi upon request (from time to time only)
· Advanced knowledge of computer hardware and software
· Advanced knowledge of Active Directory, Email, Network, Microsoft 365, Sharepoint
· Minimum 5 years of experience in IT support (troubleshooting, diagnosis, solving of computer software and hardware problems)
· Up to date knowledge of IT and software trend
· Experience working with asset management (hardware and software licenses)
· Microsoft 365 certification, Active Directory certification and/or CCNA

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2023-12-15 17:55:28