IT Support (IT Helpdesk)

Helpdesk and asset management (80%):

Ensure the proper functioning of printers, scanners, and other office equipment.
In charge of installing workstations, loading all required software, and supporting the new employee to use their account and PC on their first day in the company.
Diagnose and troubleshoot hardware, software, and network problems.
Monitoring and maintaining all the software, hardware, and other IT equipment.
Install, configure, and maintain computer hardware, peripherals, and software applications.
Assist with the setup and configuration of new workstations and laptops.
Respond to IT ticket requests from employees and resolve issues efficiently.
Update Monthly IT Reports and labeling, and manage IT assets.

Administration (20%):

Build an internal wiki with technical documentation, manuals, and IT policies.
Manage user accounts, credentials, permissions, access rights, storage allocations, and active directory administration.
Collaborate with the IT team to implement and maintain IT policies, procedures, and security protocols.
Assist in maintaining and upgrading servers, routers, switches, and other network equipment.

- At least 1 years of experience in a similar position.
- Fair English communication skills in speaking.
- Major: IT or related degrees.
- Communication & problem- solving skills, firm persuasion.
- Having CCNA/MCSA is an advantage.
- Good at Windows OS, Office, and troubleshooting skills.

- Working time is only 5 days/week (from Monday to Friday).- Attractive salary.- 13th- month salary, annual salary increase, year- end bonus according to annual performance evaluation.- Company car when working outside the company.- Allowance for lunch; phone and computer are provided.- Teambuilding level 5- star; company sponsored when traveling, sports activities, picnic in groups.- Happy Hour, New Year Party, Lucky Draw, Christmas party, Birthday, watching movies and other entertainment activities.- Besides the statutory insurance, all employees have 24/24 accident and health insurance.

Cập nhật gần nhất lúc: 2025-06-23 00:05:02