Junior Client Service

- Other tasks from BOD team, CS Manager, HR.
- Ensure customer satisfaction and provide professional customer support.
- Establishing & managing customer service policies and procedures, clearly understand all CS’s procedure.
- Clearly knowing, updating and processing orders, forms, applications, and requests and other procedure.
- Setting customer satisfaction targets and working with the team to meet targets consistently.
- Take care of client by social media channels (Phone, email, chatting, …).
- Resolving about trading issues, by specialized knowledge, understand our products inside and out so that you can answer questions.
- Translation if needed.
- Report to BOD team, CS Manager, HR about team’s situation, working performance.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Providing feedback on the efficiency of the customer service process.
- Staying updated on developments in the customer services field, beside that research about the opponent’s client service.
- Interacting with customers daily by checking and answering their questions and directing them to the appropriate service for their needs.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times of whole team.
- Creating customer loyalty care to increase revenue and improve client retention.
- Participate and support company event, closely work with other departments to brand company.
- Acknowledging and resolving customer complaints.
- Communicating and coordinating with colleagues as necessary.

- Official working time: 8h30 am – 5h30 pm.
- Onboard training and job training.
- Opportunity to promotion to higher position and better benefit for official staffs.
- Salary: $300– $500 (2 months of Probation).
- Health care package once/year.
- Annual leave: 12 days/year, excluded official holiday.
- Company trip: 1- 2 trip/year.
- Phone fee, parking fee support.
- Local insurance optional.
- Working in an international environment with foreign colleague.

- Opportunity to promotion to higher position and better benefit for official staffs.
- Onboard training and job training.
- Salary: $300– $500 (2 months of Probation).
- Official working time: 8h30 am – 5h30 pm.
- Annual leave: 12 days/year, excluded official holiday.
- Local insurance optional.
- Phone fee, parking fee support.
- Health care package once/year.
- Working in an international environment with foreign colleague.

Cập nhật gần nhất lúc: 2025-09-07 06:10:03