Junior Customer Support Officer – Email Team Công Ty TNHH Công Nghệ Và Giải Pháp Phần Mềm Crossian

ABOUT THE ROLE
Crossian is a high- growth technology- driven e- commerce business. Behind our success is our people. As a start- up formed in 2020, we have created a fast- paced and dynamic environment, enabling our people to reach a cumulative average growth rate of over 400% in just under 3 years. Our mission now is to build direct- to- consumer brands and increase customer LTV.
This role is perfect for you if you are a self- starter, have at least 1 year of experience in customer service backed by proven tracked record implementing top notch customer service programs, policies and processes.
We are looking for a customer- centric agent with extensive communication skills and a deep understanding of customer satisfaction insights. You will build strong and long- lasting relationships with our customers and your efforts will drive customer satisfaction, happiness, growth and bring added value to the organization.
WHAT YOU WILL DO
- Provide exceptional levels of customer satisfaction by demonstrating patience and empathy towards customers from diverse cultures and backgrounds in the US
- Participate in constructive quality feedback sessions with managers to enhance performance
- Collaborate with the sales and fulfillment teams to inform customers of delayed supplies or issues hindering on- time fulfillment and suggest item substitutions when necessary
- Adhere to performance metrics to meet service level expectations and assigned KPIs
- Identify and escalate issues to higher- level management when necessary
- Answer and address a high volume of incoming email or chat inquiries related to product issues, sales policies, and order status in a professional and courteous manner

WHAT WE ARE LOOKING FOR
- Customer relationship management experience is strongly desired
- Have at least 1 year of experience in customer service support; preference given to candidates from customer- facing sectors or with experience in a start- up environment
- Have sought knowledge of customer service practices and principles
- Proficient in English listening, verbal, and written communication skills. IELTS above 6.5 or equivalent
- Ability to handle the stressful situation and establish rapport with the client
- Bachelor Degree or Equivalent
- Experience with support applications like Freshdesk, Zendesk, Teamsupport is nice to have
- Ability to present yourself and the company in a professional manner
WHAT YOU CAN EXPECT
At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:
- Lots of other company benefits including 5* annual Summer Summit, budget for frequent team building activities and other monthly / quarterly / annual company events
- 12 days work- from- home & 12 days of paid annual leave
- General company T&D Program + dedicated T&D budget for managers
- Quarterly bonus & Year- end bonus as part of our profit sharing program
- Guaranteed 13th month salary
- Competitive salary (Upto 14M VND)
- A Pantry & a Crossian Cafe stocked with goodies, ready to serve
- Global health insurance package for yourself and annual health checkup
- Full salary during probation
- Other benefits in accordance to Company&039;s Policy and Vietnam Labor Laws
Please note that we appreciate all applicants for their interest; however, only those candidates selected for interviews will be contacted.

Competitive salary; Full salary during probation

Global health insurance package

Career Path: Devote, learn, and grow to become a Project Manager or Product Owner

Cập nhật gần nhất lúc: 2024-04-03 11:14:18