Key Account Executive (HCM)

Develop business and keep retention clients

Co- ordinate with FA Dept for debt collection, invoices delivery, payment negotiation in particular for clients within sales zone when required.
Inspect the premises thoroughly for signs of pests, identify the pest and find out where they are entering the premises
Coordinate with Operations Dept. to complete the service and meet the customers’ requirement.
Understand features, advantages, disadvantages of the products & services as well as competitors’ one.
Respond to termination notices & follow up the process of contract’s liquidation
Planning for week work, month for approval and comply with the approved plans.
Report your findings to the client / prospect, make your proposals for the treatment, describe the benefits of the written service / contract /quotation.
Contact clients to ascertain the client’s satisfaction with the services
Receive and handle complaints from customers regarding to product quality, delivery time...
Transact and understand the need of customers and search for potential customer.
Complete the Survey Report and the Price in accordance with the approved price list
Set up and conduct a regular client visitation & Quality audit cycle
Contact with customer and record all customers’ information in the report of customer’s information.
Ensure the client’s signature on the Service Agreement and finalize the details of work & instructions.
Renegotiate Service agreements, by conducting quality audit / inpection or educating users of the services, and introduction of new services that may be suitable to the client.
Keep close relationship for the retention of clients

Market research & competition activities

Other tasks as assigned.
Regularly recommend constructive ideas in marketing the services and penetrating the target segment
Monitor competition activities and strategies regularly
Conduct thorough market segment research of your sales zone

Have skills to work independently and team work in a multi tasks
College/University Graduated in any field
Customer service orientation; good negotiation, persuasion and complaints solving skills
Be proactive, friendly and hard- working person.
Good communication in English & Vietnamese
Has 1- 2 years of working experience in similar position

Global working environment
Healthcare insurance, accident 24/24 insurance, full compulsory insurance
Career path development
13th month salary, sales incentives (monthly, quarterly, yearly), rewards on Tet/ Holidays/birthday...

Cập nhật gần nhất lúc: 2024-08-30 14:20:05