Key Account Lead

Own and manage rapport with existing clients from onboarding, training, and build customer trust towards Ninja Mart service.
Independently prepare, draft and review presentations with customers.
Main customer support for existing operational and system enquiries.
Coordinate with internal stakeholders to understand customer needs, maximize retention and growth, and communicate learnings.
Focal contact for day- to- day operations and manage change requests raised by assigned accounts.
Maintain existing customer success metrics, documentation and data.

Product & Project development

Handle inquiries and perform related duties including ad hoc and Ninja Mart related tasks as assigned.
Create customer retention using value proposition and continuous improvement
Provide Ninja Mart expertise for incoming, onboarding and existing customers.
Cross function coordinate for building internal SOP

At least 2- 5 years of extensive experience in sales, business development, account management, customer success role;
Proficiency in Microsoft Office (Word, Powerpoint, Excel) and Google Workspace (Docs, Slides, Sheets, Forms);
Experience in Distributor management, worked for FMCG&039;s brands as senior Supervisor/ASM, Trade Marketing Supervisor/Manager;
At least Diploma / Degree in any Business related field (business, sales, marketing, finance, logistics, supply chain, communication;
Track Record on delivering and exceeding sales targets;
Strong existing working relationships with clients;
Business development or account management experience in Traditional Trade;
Proficiency in English (Reading, Writing & Speaking).
Experience in 3PL logistics business development, particularly fulfillment and warehousing;

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Cập nhật gần nhất lúc: 2024-11-01 17:55:02