Leader Customer Service - Trưởng Nhóm CSKH

- Manage Pricing and Customer Service team’s performance on daily basis as well as give proper advice
- Regulate and perform daily checking of carrier’s update and inform all relevant parties timely within company’s timeline
- Coordinate with company’s agents to ensure cargo is properly handled
- Communicate effectively with other managers to unify company’s working process
- Follow up on team’s report regarding company’s volume performance review
- Communicate with Sales team to ensure all cargo information regarding to bookings is correctly identified and handled
- Closely follow and get market situation update and inform this information to company’s personnel to build market awareness within company
- Other tasks as assigned by the Board of Directors.
- Develop Agent/Coloader and Agents’ relationship
- Build and improve agent’s network by providing accurate newest quotation along with proper booking and cargo handling instruction to all relevant parties
- Have a good relationship with Airline/Shipping line and have good experience and skills in export pricing
- Manage and operate customer’s request from booking stage to cargo loading operations and resolve cargo issues with carrier timely and smoothly.
- Prepare company reports that accurately volume performance review

- Have at least 2 year of experience for the position being recruited.
- Knowledge of Air freight, sea freight, Shipping, logistics, import- export activities.
- Bachelor’s Degree holder with major in Import- Export/Logistics/International Supply Chain Management/ International Business/Foreign Trade.
- Skills:

Good command of English skill.
Good in Chinese is an advantage.
Good communication, planning, problem solving skills.
System/PC Software: Ms Office: Word, Excel, Outlook, Teams; OCS/DCS/IPS/TMS; Internet

- Các khoản thưởng theo doanh số, thưởng tháng 13, 14, thưởng vào các dịp lễ, tết...
- Thu nhập cao : Lương thỏa thuận + Trợ cấp theo số File + Trách nhiệm và nhiều cơ hội thăng tiến
- Đươc hưởng đầy đủ các chế độ đãi ngộ theo Luật Lao Động (BHXH,BHYT, BHTN)
- Du lịch hàng năm...vv
- Thời gian làm việc: 8h – 17h30 từ thứ 2 – thứ 6, và sáng thứ 7. Tháng làm 2 thứ 7 tại công ty.
- Nghỉ trưa 1h30’, nghỉ lễ theo qui định của nhà nước

Cập nhật gần nhất lúc: 2024-04-03 13:46:44