Listing Operations Leader

We are looking for a highly organized and detail- oriented
Listing Operations Manager
to oversee all aspects of listing management on e- commerce platforms. This role is responsible for ensuring accuracy, consistency, and compliance in product listings while improving operational efficiency. The ideal candidate will manage listing creation, updates, merging, splitting, and moderation based on customer feedback.

Listing Creation & UpdatesSupervise the setup of new product listings and implement necessary updates to existing listings, ensuring accuracy and compliance with platform guidelines.
Process OptimizationDevelop and refine standard operating procedures (SOPs) for listing management to enhance efficiency and minimize errors.
Listing Combination & SplitManage the consolidation and differentiation of listings to optimize product variations while ensuring proper categorization through listing splits when needed.
Compliance & Quality ControlEnsure that all product listings adhere to platform regulations, company policies, and marketplace best practices.
Data Analysis & ReportingMonitor and analyze listing performance metrics, identifying trends and opportunities for continuous improvement.
Cross- functional CollaborationWork closely with Merchandising, Branding, Product, and Customer Support teams to maintain smooth listing operations.
Team Leadership & TrainingLead and mentor a team of listing coordinators, ensuring high standards of execution and accuracy in all listing activities.
Listing Moderation & Issue ResolutionIdentify and resolve listing discrepancies based on customer feedback to ensure alignment between product expectations and actual received items.

Knowledge

Bachelor&039;s degree in Business, Marketing, Operations, E- commerce, or a related field.

Skills

Meticulous attention to detail and accuracy when managing high volumes of listings.
Customer- centric mindset to align listings with customer expectations and improve satisfaction.
Proficiency in data analysis tools and Microsoft Excel/Google Sheets.
Excellent problem- solving skills, particularly in identifying and resolving listing discrepancies.
Strong operational expertise with the ability to efficiently execute listing tasks.
Ability to collaborate cross- functionally with teams and stakeholders to enhance listing operations.

Experience

4+ years of experience in e- commerce, operations, or customer support.
Proven track record in e- commerce operations, listing management, or marketplace compliance.
Experience in leading and training teams to uphold high standards of accuracy and execution.
Demonstrated ability to streamline and optimize operational workflows for listing processes.

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Cập nhật gần nhất lúc: 2025-09-07 15:35:02