Position Summary
The role manages the team’s day‑to‑day execution, coordinates with internal and external partners to support cargo handling requirements, and drives accuracy, efficiency, and compliance across all operational activities.
The Operations Team Leader is responsible for ensuring the performance of the operations team under his/her supervision in accordance with MSC’s operational procedures and standards
Responsibilities
Planning, Coordination & Operational Execution
Monitoring cargoes and assisting the Customer Department to load as much as possible when MSC vessels are berthed.
Updating forecast cargo and block codes by vessel every day to the terminal
Preparing loading lists for non‑2M vessels calling SSIT and supporting the control of closing time at ICDs and terminals
Following and updating VGM to the loading list.
Communicating important data to Sales and Customer Service teams to support coordination with customers.
Terminal & Cargo Operations
Checking and arranging unexpectedly discharged cargoes at VUT and connecting them to the correct vessel to the destination.
Making export loading lists for partner’s services and sending them to terminals and relevant parties
Overseeing the service quality.
Sending Forecast on partner’s vessels to control allocation onboard
Monitoring transit cargo from Cambodia, Japan, Thailand, the Philippines, Indonesia and other countries.
Coordinating with CY controllers at terminals to solve problems related to export cargoes.
Checking customs systems and terminal systems for container loading.
Team Leadership, Process Optimization & Compliance
Coach and develop team members to ensure performance and continuous improvement.
Improve work processes to enhance accuracy, reduce manual tasks, and maintain flexibility.
Lead and assign tasks within the team to meet the required deadlines and KPIs.
Ensure team adherence to operational procedures, regulatory requirements, and compliance standards.
Other Assignments:
Perform other tasks and projects as assigned by management.
