Logistics Operation Manager

Coordinate and manage CS Service
- Monitor the service quality through customer&039;s reflection & engagement, rate of complaint/positive feedback.
- Manage the performance of CS in charge of import and export goods and domestic CS in compliance with the Company&039;s process and SOP with customers.
- Manage overall customer service operation, service quality and management resources of customer relationship.
Coordinate and manage Pricing assignments
- Maintain and develop relationships with shipping lines, airlines, coloaders.
- In charge of getting prices from shipping lines, air lines and domestic suppliers.
- Follow team to keep updating the rates for Sales Department.
- Support and coordinate with Sales/Cus/Doc Department to resolve related issues.
- Monitor and update shipping contract prices.
- Dealing with vendors/ partners about international freight rates, negotiate for the lowest price.
- Regularly update market information.
- Solve arising problems.
- Research the market and evaluate the advantages of shipping lines, airlines, international agents and purpose .

- Good pricing skills with profit- oriented minded.
- Fluent in English (Chinese is a plus).
- 2- 3 years of experience or more in the position of Operation manager in the forwarding or import- export industry;
- Good Customer service skills with customer- oriented minded.

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Cập nhật gần nhất lúc: 2024-04-03 11:20:27