Safety and Security
Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Policies and Procedures
Protect the privacy and security of guests and coworkers.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors.
Follow company and department policies and procedures.
Communication
Exchange information with other employees using electronic devices (e.g., pagers and two- way radios, email).
Provide assistance to coworkers, ensuring they understand their tasks.
Talk with and listen to other employees to effectively exchange information.
Speak to guests and co- workers using clear, appropriate and professional language.
Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Assists Management
Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department- specific procedures such as food standards).
Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).
Listen to hourly employees&039; suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
Assist management in preparing and conducting performance reviews of hourly employees.
Assist management in screening resumes, conducting interviews and selecting new hourly hires using selection tools and systems.
Assist management in determining and administering appropriate disciplinary action for hourly employees.
Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
Coordinate tasks and work with other departments to ensure that the department runs efficiently.
Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
Collaborate with management to develop and carry- out ideas and procedures and set goals to continuously improve department performance around guest and employee satisfaction scores.
Serve as hourly employees&039; first point of contact as part of the Guarantee of Fair Treatment/Open Door Policy process.
Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
Collaborate with management to formally recognize hourly employees&039; performance contributions.
Working with Others
Support all co- workers and treat them with dignity and respect.
Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Develop and maintain positive and productive working relationships with other employees and departments.
Quality Assurance/Quality Improvement
Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost- savings.
Monitor the performance of others to ensure adherence to quality expectations and standards.
Physical Tasks
Read and visually verify information in a variety of formats (e.g., small print).
Enter and locate work- related information using computers and/or point of sale systems.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Problem Solving
Provide technical guidance and recommendations to resolve business problems.
Troubleshoot and resolve technical problems or issues related to computer software and systems.
Analyze, recommend, and implement process improvements.
Computer Hardware and Software
Enter commands and activate controls on computer and peripheral equipment (e.g., printers) to integrate and operate equipment.
Programming
Troubleshoot, modify, support, and maintain applications programs.
Personal Computer Support
Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use.
Train or instruct users in the proper use of hardware or software.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
