Nhân viên lễ tân và điều phối phòng

Responsible to act as a liaison between Front Office, Casino, and others. The Receptionist – Rooms Controller must have rooms knowledge and depth understanding of rooms allocation/allotment.
Responsibilities:

Create and maintain a refined yet welcoming and proficient guest experience.
Perform other jobs related to same functions and duties or assume other responsibilities and functions as assigned by management.
Intentional and alert regarding security measures and procedures. Communicate any unusual circumstances, events, or guests with Supervisor.
Manage casino and other reservations and settlement in accordance with the instruction from the casino and other team.
Work closely with casino and other team to block and balance room allotment
Determine credit, render bills, receive cash, and credit payments in timely and accurate manner.
Ensure all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards.
Control and issue keys to guest rooms.
Audit and balance cash float in beginning and end of shift.
Respond to guest inquiries and resolve guest concerns in a diplomatic and professional manner.
Maintain close work relationships with other departments and their leaders to promote feedback and efficient operations.
Positively collaborates and communicates proactively with Housekeeping and other departments regarding daily arrivals, VIPs, special requests, group needs, check outs and other guest needs that might arise.
Create, update, and present guest folio.
Arrange VIP amenities as well as inspecting the VIP rooms prior to arrival
Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
Keep leadership informed on a timely basis of any undue variance from expected results.

One year working experience is a must.
Microsoft Office knowledge is preferred.
Must present a well- groomed appearance
Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally. Good knowledge of English reading and writing skills.
Vocational School Certificate is required.
Organize, can multi- task, have good problem- solving skills, and detail oriented.

Accident Insurance 24/7/ Bảo hiểm tai nạn 24/7
Uniform/ Đồng phục
Duty Meal/ Cơm ca
Annual health check/ Khám sức khỏe hàng năm
Monthly Service Charge/ Phí phục vụ hàng tháng

Cập nhật gần nhất lúc: 2024-04-03 10:56:52