Process online orders accurately and promptly, ensuring all customer requirements are met.
Monitor order processing systems to verify transactions and ensure smooth workflow.
Handle order- related issues by investigating and resolving them through our ticketing system.
Collaborate with logistics, warehouse, and inventory teams to ensure orders are fulfilled correctly and dispatched on time.
Update order statuses and maintain accurate records in the company&039;s database.
Identify and escalate recurring issues or trends in order- related tickets to management for process improvement.
Work closely with the IT department to troubleshoot and resolve any technical issues affecting order processing.
Ensure compliance with company policies and procedures related to order processing and customer support.

Excellent organizational skills.
Exceptional attention to detail and the ability to manage multiple tasks simultaneously without compromising on quality.
Familiarity with logistics and inventory management practices is advantageous.
Strong proficiency in using order management systems, databases, and ticketing platforms.
No requirement for phone or direct messaging communication.
Analytical thinking and ability to work independently.
Proficiency in Microsoft Office Suite and other relevant software.
Excellent verbal and written communication skills in both Vietnamese and English, with the ability to communicate effectively across all levels of the organization.
Proven experience in order processing, e- commerce, or a similar role.
Strong problem- solving skills and the ability to handle order processing challenges and customer issues efficiently.

Social Insurance, Health Insurance, based on the Vietnamese Labor Code.
Opportunities for professional growth and advancement.
Competitive salary and benefits package.
A dynamic and supportive work environment focused on innovation and efficiency.

Cập nhật gần nhất lúc: 2024-06-06 15:40:05