As the Office Manager for our Vietnam subsidiary, you will be responsible for ensuring seamless daily operations, fostering a compliant and culturally aligned work environment, and providing strategic support to business growth. You will act as a key bridge between local execution and global standards, while driving operational excellence across sales, operations, customer service, HR, and administration.
Sales Support & Market Intelligence
· Monitor market trends, competitor activities, and regulatory changes affecting sales operations, and provide actionable insights to leadership.
· Work closely with the local sales team, enabling efficient client engagement and dealing with execution.
Operations & Partner Coordination
· Build and maintain strong relationships with government, critical partners, terminals, and vendors to optimize operational efficiency and cost- effectiveness.
· Oversee coordination between key partners, terminals, depots, and vendors to ensure smooth logistics, supply chain, and service delivery.
Customer Service Oversight
· Handle escalated customer issues, collaborating with relevant teams to implement corrective actions and prevent recurrence.
· Leading the team to deliver high- quality services and promptly resolve customer inquiries.
Human Resources Management
· Design and implement local cultural initiatives, promoting mission, vision, and core values across teams.
· Involving recruitment process to align recruitment strategies with business needs.
· Identify performance related issues, develop a continued improvement approach to advise department managers on effective performance and talent management.
· Be responsible for KPI tracking and salary coordination to maintain workforce efficiency and morale.
· Gather employee feedback to enhance workplace satisfaction and alignment with company ethos.
· Foster company culture through initiatives like team- building activities, training programs, and retention strategies, enhancing employee engagement and loyalty.
Office Administration & Compliance
· Monitor policy changes and adapt compliance strategies to avoid legal risks.
· Manage office operations, including but not limited to lease agreements, supplies procurement, vendor management.
· Coordinate with external legal advisors on contracts, IP protection, and dispute resolution.
· Ensure full compliance with company global policies and local regulations, mitigating operational risks.
· Handle office planning, such as desk allocation, IT infrastructure coordination, and budget management, to create a productive and safety work environment.
