Operation & Customer Service

Ensure outstanding matters / problems to be reported and strictly followed up until cleared.
Ensure all files are recorded as per standard requirements of Master Filing Record.
Immediately keep related parties informed if there is any change of operation process.
Understand KPI target, policies and regulations of all company & departments as well as ensure to be complying and strictly follow up.
Handle other tasks, assigned by Direct Report.
Timely follow up and properly complete all daily operations, in line with work instructions such as Booking arrangement, Documentation issuance, Billing, Data updated into system.
Communicate with customers, carriers, overseas network & related parties to ensure all shipments are expedited timely & properly in compliance with customer’s requirements handling instructions, provided SOP.

· Being careful, attention to detail, hardworking, enthusiasm, initiative in work, perseverance, determination to complete tasks.
· Be good at reading & written in English, Chinese is an advantage
· Major in Transpacific Trade Lane.
· At least 2- 3 years working experiences in Forwarding companies
· Ability to work independent and teamwork
· Know how to handle situations flexibly and soft in the process of communication and working with customers.
· Ability to work under high pressure and multitask required.
· Have experiences to operate sea freight / trucking business

Laptop, Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-05-21 18:10:03