Operation Manager

Build the plans and strategies of Customer Service & Pricing
- Manage the performance of Customer Service in charge of import and export goods and domestic Customer Service in compliance with the Company&039;s process and SOP with customers.
- Manage overall customer service operation, service quality and management resources of customer relationship.
- Monitor the service quality through customer&039;s reflection & engagement, rate of complaint/positive feedback,- employee problem- solving ability.
- Develop and implement short- term and long- term strategies and plans for CS & Pricing department to improve service quality.
Coordinate and manage Pricing assignments
- Handle related situations.
- Support and coordinate with Sales/Cus/Doc Department to resolve related issues.
- Regularly update market information.
- Research the market and evaluate the advantages of shipping lines, airlines, international agents and purpose .
- Maintain and develop relationships with shipping lines, airlines, coloaders.
- Monitor and update shipping contract prices.
- Propose to BOD about the working plan, development methods, product strategy building.
- In charge of getting prices from shipping lines and domestic suppliers.
- Solve arising problems (apply for extension of closing time, cont shell, dump yard...).
- Dealing with vendors/ partners about international freight rates, negotiate for the lowest price.
- Follow team to keep updating the rates for Sales Department.
Maintain and expand relationships with customers & shipping lines/agents/suppliers
- Implement quarterly service evaluation to customers.
- Guide & offer solutions to support CS & Pricing staff to give feedback to customers/shipping lines/agents/suppliers.
- Control and improve service quality by bringing service evaluation criteria.
- Receive problems and requirements of customers provided by CS staff.
- Work directly with shipping lines and customers/shipping lines/agents/suppliers.

Education:
- Good knowledge of logistics or companies specializing in forwarder, transportation laws and regulations.
- Graduated from universities majoring in international trade, economics, maritime or other related majors.
- Good knowledge and experience of forwarding (sea freight, air freight), import- export, transportation, customs.
Working Experience:
- 2- 3 years of experience or more in the position of CS & Pricing manager in the forwarding or import- export industry;
- Fluent in English
- Priority is given to strong experience of US route both sea/air.
Professional Skills:
- Good analyze and synthesis skills.
- Good negotiation and persuasion skills.
- Innovative & creativity mindset to achieve better efficiency.
- Good communication and interpersonal skills.
- Excellent Customer service skills with customer- oriented minded.
- Strong problem- solving skills.
- Good pricing skills with profit- oriented minded.

- Attractive salary: Negotiable salary + Commission
- Social insurance, health insurance, unemployment insurance according to state regulations.
- Working in an extremely dynamic, fun, harmonious and friendly environment.
- Enjoy welfare policies according to company regulations.

Cập nhật gần nhất lúc: 2024-12-14 13:50:02