Job Description:
Monthly & other BAU reports.
Collaborate with direct report and supervisors to supervise the implementation of training and quality plan, to allocate and optimize suitable resources and budget to ensure project quality and reach Clients&039; requirements.
Play a leadership role in identifying business opportunities and selling our value to address client needs.
Managing reports and reporting system to evaluate performance.
Coordinate to co- establish, maintain and lead business relationships with customers, demonstrating the company&039;s spirit and values through each job to customers&039; row.
Manage the daily operations of the projects of Unit.
Evaluate achievements and recognize members&039; contributions.
Keep track of the quantity of assets and facilities assigned to the project and to request for repair if required.
Ensure and maintain smooth communication between the project and the units.
Proven experience as an Operations Manager or in a similar role.
Prevent and prevent fraud risks and thoroughly handle fraud cases.
Manage and maintain the financial efficiency of many projects by monitoring and forecasting profits and costs.
Demonstrate high level of knowledge of the client&039;s industry, industry trends, client&039;s business objectives and market opportunity techniques in developing high quality opportunity plans in support of client and our growth objectives.
Manage and maintain team performance and motivate human resources in projects.
Job Requirement:
Fluency in Korean (equivalent to TOPIK 5) is mandatory.
Willingness to work a flexible schedule.
Ability to thrive in a fast- paced and dynamic environment, managing multiple priorities and deadlines.
Exceptional communication skills, both verbal and written, with the ability to interact effectively with customers, team members, and stakeholders.
Proficiency in English communication is an advantage.
Strong leadership skills with the ability to motivate and inspire a diverse team.
In- depth knowledge of contact center operations, including workforce management, quality assurance, and performance metrics.
Experience in E- Commerce is preferred.
Excellent analytical and problem- solving abilities, with a track record of driving process improvements and achieving operational efficiency.
