Operation Manager/ Quản lý Vận hành

- Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
- Deputise for the Cluster General Manager in his absence and at various meetings & events.
- Ensure consistent implementation and review of SOPs throughout all Departments.
- Carry out Duty Management shifts as required.
- Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
- Monitor the hotel functions book and familiarise yourself with all updates & amendments.
- Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
- Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premises.
- Liaise daily with the Cluster GM and QA Manager to forecast Hotel business on a weekly basis and plan accordingly.
- Work alongside all HODs to ensure the smooth running of the day- to- day operations.
- Promote a positive employee relations culture through effective communication and regular team meetings.
- Be responsible for maximising profit through the consistent delivery of the highest standard of service.
- Conduct regular fire walks and Health & Safety audits.
- Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximise the profitability of all outlets. Maintain effective cost controls in all areas.
- Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.
- Maximise financial opportunities and achieve pro- active up- selling environment throughout the hotel.
- Be responsible for all the day- to- day queries, complaints or problems that arise in the hotel.

- Bachelor&039;s degree or higher with a major related to Hotel, Tourism, economics, finance,...
- Analytical skills and sharp thinking.
- Be responsible for work.
- Human resource management and overall work management skills.
- Priority is given to having experience in the field of hotel and resort operations management.
- Communication and situation handling skills.
- Minimum experience of 02 years in a similar position.
- Understanding and dedication to service.
- Fluent English.

- Allowance for home visit 1 time/year
- Reimburse flight ticket (or bus ticket)
- Details will be discussed at the interview
- Free staff accommodation and 3 meals
- Other benefit arrcording to company policy and Law Labor
- Activity: Birthday Party, Year End Party…

Cập nhật gần nhất lúc: 2024-08-16 16:20:03