Operations Executive (Điều Hành Inbound)

Assign jobs to tour guides, vehicles suppliers, drivers etc
● Communicate with Inbound Teams to ensure smooth Operations and Reservation
● Reserve services from suppliers for each booking
● Attend scheduled meeting with Operations Team
● Support Supervisor/Assistant Manager/Manager in recruiting and training guides
● Manage Tour Plan System for Cash Advance Report for tour guides
● Brief guides in detail for each booking
● Manage Tour Plan System for Guide Fee Report of tour guides
● Coordinate annual guide training including topics on responsible tourism and ensure that the right message will be discussed to minimize travelers negative impact and maximize positive ones
● Raise hot issue/s with solution to Supervisor/ Manager
● Ride along with guide and clients to monitor the quality and maintain relationships with suppliers
● Manage Guides’ KPIs by using the Customer Satisfaction Surveys
● Manage Tour Plan System for Job Order to guides and drivers
● Implement EXO Responsible Travel policy, Wildlife Code of Conduct, ChildSafe policy and Ethical code.
● Attend staff training
● Discuss with our supplier about our responsible tourism commitments and requirements
● Provide feedback and coach: guides, vehicle, and suppliers to minimize complaints and our environmental impacts
● Submit Cash Advance and Guide Fee Request to Supervisor/Manager for the approval
● Inspect new suppliers as per schedule with Product Team

Interest and/or experience in the travel industry
Understanding of sustainability and responsible tourism is a plus.
Experience in Travel Company and Operations Task
Bachelor’s degree in Tourism or related field
Good command over verbal & written English. Other language (German or Spanish, French..) is a plus
At least 2 years at the same position

Skills:

Be able to suggest improved ways of working to positively impact people’s life and the environment
Very detail oriented and service minded
Good communication and execution skills
Excellent skills in Microsoft Office & Travel software

Participate in all online training programs of the whole EXO Group
Work in a friendly working environment and good team building activities
Other benefits according to the festive seasons will be shared at the interview
Health insurance and accident insurance
13th month salary up to the business performance of each year.
Priority pricing policies for family’s trips
Parking fee support
18 days of annual leave and can be carried to the next year
Flexible working style, can work from home or at the office

Cập nhật gần nhất lúc: 2024-10-28 14:15:03