POSITION OVERVIEW
The ideal candidate should have a flexible and agile mindset as he/she will need to manage several activities relating to Service Delivery of Payreto’s clients. He / she needs to have innate curiosity and could display ability and passion to learn complex ideas. As an Operations Manager – AML Compliance and Transaction Monitoring for the Payreto Group, you are expected to provide operational support to selected Payreto’s clients.
Service Delivery and Operations Management
Ensures that all client Key Performance Indicators (KPIs) are met or exceed expectations.
Ensures that all client related processes as well as task updates are followed by the team;
Anticipates and forecasts internal and external threats that might affect operations / capacity.
Continuously plan and implement operational improvements.
Ensures that regulatory and non- regulatory requirements related to AML, CTF, Sanction list screening, PEP are compliant all the time through various CDD and EDD efforts like KYB, KYC, Transaction Monitoring, adverse media check, etc.
Routinely review quality standards.
Creates a prepared and viable succession plan.
Keep employee attrition at a minimum.
Devises data- driven, creative and win- win solutions to mitigate risks or address existing problems.
Client Satisfaction and Account Management
Find win- win solutions in handling client complaints and escalations in a timely manner.
Regularly communicate with the client to better understand current and future needs that might generate more revenue for Payreto.
Create and draft contract amendments if necessary.
Find win- win solutions in handling client complaints and escalations in a timely manner.
Maintain a good to high NPS score from the clients assigned to you.
Exert best efforts to retain clients without compromising Payreto’s operations and profitability.
Sales
Assist in the creation of a profitable proposal for potential clients.
Act as the department&039;s subject matter expert in sales discussions.
Assist in drafting of contract.
Participate in project scoping for potential clients.
Product Development
Actively participate in AML Compliance and Transaction Monitoring product development discussions.
Help find solutions for Payreto to use in the AML Compliance and Transaction Monitoring Space.
Project Management
Assist in the planning and implementation of new client project/s.
Ensure that all project tasks and milestones are accomplished on- time and within budget for the products assigned to you.
Regularly keep all Notion Pages up- to- date under his/her wing.
Internal Compliance and Audit
Implement necessary corrective and/or disciplinary action to team members.
Ensure that Payreto is compliant to all client and Payreto Internal Audit standards.
People Management
Maintain high employee satisfaction and morale.
Regularly coach and mentor direct reports.
Develop employees to become future leaders for Payreto
Regularly conduct performance reviews of Team Leads, supervisors or any job role directly reporting to you.
Maintain high employee engagement within the team.
Participate in the improvement of training to enable employees.
Recruit best candidates for the operations in the recruitment process.
Financial Management
Ensure accurate, complete and on- time generation of client invoices.
Assist Head of Operations in keeping the operations within the company budget.
Ensure that all financial KPI targets set by Payreto management are met through your management of operations.
Other Tasks
Keep yourself up to date with the information and best practices of your field of
Quality and accuracy of the output for the task assigned.
Assist in adhoc work assigned by immediate supervisor.
Ensure that data is accurately entered and managed within the company’s CRM or other sales management system
Adherence to schedules.
High quality and reliable operations of projects assigned.
Extend work hours when needed.
Adherence to standards of the field.
On time delivery of the output for tasks assigned for the client.
Clear and timely communication and the client.
Efficiency of delivery of the task assigned.
Provide leadership.
Compliance to Payreto and Client requirements.
Submit progress reports and ensure accuracy of data
Understand the company’s goal and purpose so that it will continually enhance the company’s performance.
