Inventory management
Meet accuracy and shrink goals across stores
Manage stock damages in a timeline manner.
Process necessary action to ensure inventory accuracy
Management, facilitate and ensure completion of all inventories and cycle counts in accordance with company guidelines. Complete monthly audits
Loss prevention
Control all areas of risk management, physical security, store cash controls, inter- store communication and loss prevention audits
Liaison with security company for scheduling, training and management of guards
Store SOP and Compliance
Lead store operation policy and process to ensure smooth and efficient operations
Audit SOP execution compliance across stores and provide necessary training to Retail team to ensure high compliance following company standards
Store facility and Maintenance
Oversee maintenance on all lighting and electrical system as required
Ensure clean and neat organization of all back of house areas, stock rooms, maintenance rooms, alternations, rest rooms and hold areas in accordance with company standards
Manage and maintain the store facility, inclusive of all cleaning, repair and replacement of damaged fixtures, furniture or other related items to facility
Equipment and Store supply management
Manage and maintain all store equipment inclusive of office equipment, computers, phones, registers, alternations, music, POS tickets etc..
Maintain depth and accurate records of repair in partnership with After Sales service team
Ensure proper order on packaging material, stationary, CRM materials etc..
Operations cost ownership
- Constantly review operational expenses and find solutions for cost saving without compromising high quality standards of luxury operations
- Work with Retail Manager to align Store Operations costs for assigned store locations
- Manage store operations expense within approved budget
Cross- functional
collaboration
- Closely collaborate with cross- functional teams to build a seamless operational excellence
- Champion key operation projects that require strong collaborations with cross- functional teams
- Closely partner with Retail Managers and store team to define and execute plans to elevate operational excellence in the stores thereby providing seamless customer experiences
Operations Team development
- Provide learning and development opportunities, performance management for team members
- Set Store Operations objectives, key performance matrix to support business objectives
- Build a highly efficient Operations team with strong collaborative spirits with cross- functional teams
Stakeholders management
Represent DAFC in working with some key stakeholder (including landlords and tenants) as assigned by line manager.
