Operations Manager

Provide Activity Report as Team performance report daily, weekly and monthly bases.
Monitoring, make sure all member of team actively involved in the activities of Quality Service Management and Assessments
Developing personal performance and team members such as training, briefings, seeking information latest, and others
Supervising a dynamic team to support transcosmos’ Client managed services to team members through monitoring, briefing, coaching, and others.
Managing an Outbound team comprises Supervisor, QA and Telesales in all aspects of a call center context.
Attending to ad- hoc tasks as assigned by the General Manager or Client.
Attending Weekly Meeting with Clients to share insights and highlights of operation.
Doing the responsibility and authority in accordance with the business processes defined by transcosmos’ Client
Reporting to General Manager/CC Director for any abnormalities in operation
Taking decisions about problems that occurred in the entire program that supports service Contact Center transcosmos’ Client and its analysis.
Planning and executing strategically to making sure all team members are actively involved and work closely to achieve team and individual KPIs

At least Bachelor’s degree in business administration or any field
Intermediate to advanced reporting skills
Ability to effectively manage cross- functional projects
At least 1 year experience in the same position or 3 years in a Supervisor position above.
Ability to do multitasks and highly adapt to constantly changing environment
Disciplined and high motivated to motivate and encourage team for improvement
Excellent oral, written and interpersonal communication skill
Experience in managing to performance targets desired
Good at English both spoken and written
Demonstrated problem- solving skills, strategic and analytical capabilities
At least 3 year- experience in leading a telesales team/Call Center
Proven ability to do staffing and scheduling

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Cập nhật gần nhất lúc: 2024-06-15 09:50:03