Carry out lost and found procedures
Reports for work on time wearing a clean and tidy uniform and neatly groomed per standards
Be environmentally aware
Introduces all new staff to Housekeeping facilities and services and explains all policies, tasks, procedures and standards related to Laundry section to ensure the highest standard of service
Carry out any other reasonable task set by the Hotel&039;s Management
Report maintenance deficiencies and items in need of repair
To provide a courteous and professional service at all times
To maintain a good rapport and working relationship with staff of all other departments
Attend training and meetings when required.
To understand and strictly adhere to the hotel’s policy on fire, hygiene, health and safety and to handle all equipment, utensils and uniforms with care
Administers staff schedules to ensure sufficient staff to cover workload and to minimize overtime payment
Manage master keys in his/her possession
To participate in the daily briefing with the Housekeeping Supervisor or Assistant Executive Housekeeper
To maintain a high standard of personal appearance and hygiene at all times
To understand and strictly adhere to the rules and regulations established in the Employees Handbook.
Follow up information handling standards and procedures to complete daily task properly
Create 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provide employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behaviour and genuine hospitality.
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
Adhere to hotel policies and procedures:
Follows safety and security rules and procedure.
Assist in the development of the Hotel business plan and ensure an overall understanding of its departmental goals and objectives.
Maintain a favourable working relationship with all other hotel employees to foster and promote a co- operative and harmonious working environment.
Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
Communicate effectively with guests, co- workers and the manager.
Attends work on time as scheduled.
At all times projects a favourable image of the Hotel to the public.
Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance.
