Administrative and coordination
• Record and distribute accurate minutes of Executive Committee meetings; monitor progress on assigned tasks.
• Represent the General Manager’s office with professionalism and integrity at all times.
• Update personal files, leave records, and the Manager- On- Duty schedule for Executive Committee and Department Heads.
• Compile monthly operational and financial summaries for the General Manager.
• Organize complex travel arrangements including flights, accommodation, visas, and ground transport; prepare detailed itineraries and manage expense reports.
• Handle incoming calls, emails, mail, and walk- ins; prioritize and respond appropriately.
• Assist with guest or resident requests and complaints addressed to the General Manager; ensure prompt resolution and proper escalation.
• Maintain organized and secure filing systems (both physical and digital); ensure confidentiality of sensitive documents.
• Ensure the General Manager’s office is well- maintained, professional, and stocked with necessary supplies.
• Manage the General Manager’s calendar, schedule meetings, prepare agendas, and ensure timely follow- up on action items.
• Uphold confidentiality and exercise discretion in handling sensitive information.
• Draft, proofread, and manage correspondence, reports, and documents for the General Manager’s review and signature.
• Prepare and submit approval forms for leave, travel, expenses, and vendor- related matters.
• Coordinate with corporate, divisional, and ownership offices; escalate and track requests and outcomes.
• Liaise with departments and team members to implement directives from the General Manager.
Other Responsibilities
• Maintain up- to- date knowledge of hotel services, outlets, and standards to support the General Manager when needed.
• Maintain a high standard of personal grooming and professional appearance.
• Perform other reasonable duties as assigned by management.
• Attend meetings, briefings, and training sessions assigned by management.
• Be familiar with fire safety and emergency procedures; assist with emergency communications as directed.
